Reseller Onboarding
Prepare your reseller business before onboarding customers.
This page focuses on operational setup, WHM preparation, provisioning workflows, customer onboarding, launch readiness, and creating a repeatable reseller process that can scale as your customer base grows. The goal is to reduce confusion, improve support consistency, and create a professional launch experience that customers can trust from the beginning.
Launch Preparation
Create a repeatable onboarding process.
Choose a Reseller Plan
Select the reseller tier that matches your expected customer growth and account requirements.
Configure WHM
Organize packages, branding, account limits, and customer structures before launch.
Create Customer Packages
Build customer-facing plans with support, email, domains, and upgrade pathways.
Prepare Support Systems
Define onboarding expectations, ticket handling, and customer communication workflows.
Provisioning & Domain Setup
Prepare the customer launch experience.
Operational onboarding should include hosting account provisioning, domain setup guidance, SSL preparation, DNS support, login instructions, and post-checkout communication.
Customer Setup Guidance
Reduce confusion during onboarding.
Account Access
Guide customers to billing portals, dashboards, email access, and support systems.
Website Setup
Explain WordPress setup, migrations, design help, and management options.
Support Expectations
Clarify support response times, onboarding responsibilities, and maintenance expectations.
Launch your reseller business with operational clarity.
Prepare support systems, onboarding workflows, customer guidance, and provisioning processes before onboarding hosting clients.