Support at Hero Hosters
At Hero Hosters, support isn’t an afterthought—it’s part of the service. Our goal is simple: give you clear answers, dependable assistance, and the confidence to run your website without unnecessary stress.
Whether you’re just getting started or managing active services, we’re here to help you keep things running smoothly.
How to Get Support
Client Area Support
The fastest way to get help is through your Hero Hosters My Account page. Submitting a support ticket allows us to securely review your services, investigate issues, and respond accurately.
Once logged in, you can:
- Open and track support tickets
- View ticket history and responses
- Receive updates tied directly to your services
This ensures faster resolution and fewer back-and-forth messages.
What We Can Help With
Our support team assists with:
- Hosting and server-related issues
- Account access and billing questions
- Domain management and DNS updates
- WordPress and website setup guidance
- Email configuration and troubleshooting
- Service migrations and upgrades
If it runs on our platform, we’re responsible for helping you understand it and use it effectively.
Knowledge Base & Self-Help
For quick answers, our knowledge base is available 24/7. It includes step-by-step guides, tutorials, and best practices covering common tasks and questions.
You’ll find help with:
- Getting started with hosting
- Connecting domains to hosting
- Setting up email accounts
- Basic security and backups
- WordPress installation and optimization
Self-service resources are often the fastest path to resolution—and they’re written to be practical, not technical for the sake of sounding smart.
Support Hours & Response Times
We prioritize timely, effective responses. While response times may vary based on request complexity, most tickets receive an initial reply within a reasonable business timeframe.
Critical service issues are handled with priority to minimize disruption and downtime.
Before You Contact Support
To speed things up, we recommend:
- Reviewing the knowledge base for common questions
- Including clear details in your ticket (domain, service, error messages)
- Sharing screenshots when relevant
Good information leads to faster, cleaner solutions.
Our Support Philosophy
We believe support should be:
- Clear, not confusing
- Helpful, not dismissive
- Efficient, not rushed
We won’t talk over your head, and we won’t leave you guessing. If something needs explaining, we explain it. If something needs fixing, we fix it.
Need Help Now?
Log in to your Hero Hosters and go to My Account – Client Section (For Hosters) to open a support ticket or explore our support resources. We’re here to keep your site running strong and your experience frustration-free.